At The Insurance Group we are committed to protecting and respecting your privacy.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or in writing to The Insurance Group, Falcon House, Eagle Road, Langage, Plymouth, PL7 5JY.
Who are we?
We are The Insurance Group a General Insurance Broker. The Insurance Group is authorised and regulated by the Financial Conduct Authority FRN 301133 and is a Limited Company registered in England 2080712. The registered address is Falcon House, Eagle Road, Langage, Plymouth, Devon, PL7 5JY.
Visitors to our website
When someone visits www.tigltd.com we use a third party, Kodal to collect standard internet log information and details of visitor behaviour patterns using Google Analytics. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. Kodal do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are used to store visitor tracking information, this is anonymous information as it only contains the user session id and not any identifying information. This information is used by Google Analytics for tracking visitors.
Security and performance
The Insurance Group uses Kodal to help maintain the security and performance of the website. Kodal create and maintain the server which is private to The Insurance Group. Hosting services are provided by a company called Upcloud, The data centre providing these services are certified to the following standards: ISO 27001, 9001, 14001, OHSAS 18001, PCI-DSS.
We use a third party service, WordPress, to publish our blog. WordPress requires visitors who wish to post a comment to enter a name and email address.
People who contact us via social media
We do not use a third party provider to manage our social media interactions.
If you send us a private or direct message via social media the message will not be shared with any other organisations.
People who use our Live Chat service
If you use the LiveChat service we will collect your name, email address and the contents of your LiveChat session. This information will be retained however it will not be shared with any other organisations.
You can request a transcript of your LiveChat session at the start of your session or by contacting The Insurance Group confirming your email address and the date the session occurred.
People who call us
When you call The Insurance Group we collect Calling Line Identity information and record the call. We use this information to help improve efficiency, effectiveness and to provide protection to both yourself and The Insurance Group.
People who email us
We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us regarding new products and services, then you can select your choices by ticking the relevant boxes situated on the marketing preference form.
We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at [email protected] or in writing to the address below.
How you can access and update your information
The accuracy of your information is important to us and we are always working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if there are any changes to the information that we hold or any other information we hold is inaccurate or out of date, please contact us by email at [email protected] or write to us at the address below.
You have the right to ask for a copy of the information The Insurance Group hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information such as credit or debit card details are not recorded and the card information is not held by us.
Where non-sensitive details (your email address etc) are transmitted normally over the internet this cannot be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Links to other websites
Complaints or queries
The Insurance Group tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information please contact us via email at [email protected] or in writing to the address set out below.
How to contact us
The Insurance Group